Texas Hotel Management

The Front Office Manager (FOM) is responsible for overseeing all front office functions, including guest services, reservations, concierge, and front desk operations. This role ensures smooth day-to-day operations, maximizes guest satisfaction, and leads a high-performing team.

Key Responsibilities

• Manage and supervise front desk, concierge, and guest services teams
• Ensure exceptional guest experience from check-in to check-out
• Handle guest complaints and resolve issues professionally and efficiently
• Monitor room inventory, occupancy, and rate strategies in coordination with revenue management
• Maintain compliance with hotel policies, procedures, and brand standards
• Train, mentor, and evaluate front office staff performance
• Coordinate with housekeeping, maintenance, and other departments
• Prepare reports on occupancy, revenue, and guest feedback
• Ensure accurate billing, cash handling, and audit procedures

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred
• 3–5+ years of experience in hotel front office operations, with at least 1–2 years in a supervisory role
• Strong leadership, communication, and problem-solving skills
• Proficiency in Property Management Systems (e.g., Opera, Cloudbeds)
• Customer-focused mindset with attention to detail
• Ability to work flexible schedules, including weekends and holidays

Preferred Skills

• Experience with U.S. hotel standards and compliance
• Strong understanding of revenue management principles
• Multilingual abilities are a plus

Compensation & Benefits

• Competative Salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Career growth and development opportunities