We are seeking a dedicated and experienced Housekeeping Manager to oversee all housekeeping operations within our hotel. The successful candidate will be responsible for maintaining the highest standards of cleanliness, presentation, and guest satisfaction across guest rooms and public areas. This role involves supervising housekeeping staff, managing schedules and inventory, and coordinating closely with Front Office and Maintenance teams.

Key Responsibilities

• Manage daily hotel housekeeping operations to ensure rooms and public areas meet brand and quality standards

• Supervise, train, and motivate housekeeping supervisors, room attendants, and public area staff

• Conduct daily inspections of guest rooms, corridors, and hotel facilities

• Prepare duty rosters, assign work, and manage staff attendance

• Coordinate with Front Office regarding room status, priorities, and guest requests

• Ensure timely cleaning of check-out, stay-over, and VIP rooms

• Monitor and control housekeeping supplies, linen, and amenities inventory

• Ensure proper handling of lost and found items

• Enforce hotel safety, hygiene, and sanitation standards

• Address and resolve guest complaints related to housekeeping professionally

• Support budgeting, cost control, and productivity targets

• Maintain records, reports, and housekeeping documentation

• Coordinate with Maintenance for repairs and preventive maintenance issues

Requirements & Qualifications

• Proven experience as a Housekeeping Manager or Assistant Housekeeping Manager in a hotel

• Strong leadership, organizational, and supervisory skills

• Excellent attention to detail and cleanliness standards

• Knowledge of hotel housekeeping procedures, chemicals, and equipment

• Ability to manage large teams and work under pressure

• Good communication and interpersonal skills

• Basic computer knowledge (PMS, MS Office, housekeeping systems)

• Ability to work flexible shifts, including weekends and holidays

• High school diploma or equivalent (hotel management diploma or degree preferred)

Preferred Qualifications

• Experience in 3-star, 4-star, or 5-star hotel operations

• Knowledge of hotel PMS systems (Opera or similar)

• Training in health, safety, and hygiene standards

• Multilingual skills are an advantage